• Données d’identification et de contact : nom, prénom, adresse e-mail, téléphone, société ou ASBL, adresse postale, numéro de TVA.
• Données contractuelles et de facturation : dates de location, montants, paiements, documents signés (contrats, devis, factures).
• Données relatives à la location (type d'activité, infos de promotion, options liées à la location)
• Données techniques : adresse IP, cookies fonctionnels nécessaires au bon fonctionnement du site.
  Aucune donnée sensible n’est collectée.

• répondre aux demandes d’information ou de location reçues via le site ou par e-mail ;
• établir les contrats, devis et factures ;
• assurer le suivi administratif et comptable ;
• respecter les obligations légales de L’Improviste ASBL (comptabilité, fiscalité, sécurité).
  Aucune donnée n’est utilisée à des fins commerciales sans consentement préalable.

• l’exécution d’un contrat (ex. location de salle, devis, facturation) ;
• le respect d’obligations légales (ex. TVA, comptabilité) ;
• le consentement explicite lorsque des informations sont collectées via le formulaire de contact.

• nos prestataires techniques (hébergeur du site, outil de signature électronique, système de facturation) ;
• nos partenaires comptables soumis eux aussi au secret professionnel et aux obligations RGPD.
  Ces prestataires sont choisis pour leur conformité aux exigences du Règlement (UE) 2016/679.

• connexion HTTPS chiffrée,
• mots de passe sécurisés
• hébergement des données en Union européenne,
• accès limité aux personnes autorisées uniquement.

• Accès à vos données ;
• Rectification de données inexactes ;
• Effacement (« droit à l’oubli ») lorsque la loi le permet ;
• Limitation ou opposition au traitement ;
• Portabilité de vos données sur demande.

• des cookies techniques essentiels au bon fonctionnement du site ;
• et, le cas échéant, des cookies de mesure d’audience anonymisés (par exemple via Plausible Analytics, sans traçage individuel).
  Aucun cookie publicitaire ou de suivi individuel n’est installé.

🌐 www.autoriteprotectiondonnees.be

Personal Data Protection (GDPR)

1. Data Controller

The website www.improviste.be is operated by:

L’Improviste ASBL

Registered office: 120, rue de Fierlant – 1190 Brussels

Company / VAT number: 0663.973.017

RPM: Francophone Business Court of Brussels

L’Improviste, represented by Patrick Hernalsteen, is responsible for the processing of personal data collected through this website and during exchanges related to venue rentals.

2. Data Collected

We only collect the data strictly necessary for managing requests and ensuring the proper organization of rentals or activities:

• Identification and contact data: name, first name, e-mail address, phone number, company or non-profit organization, postal address, VAT number.

• Contractual and billing data: rental dates, amounts, payments, signed documents (contracts, quotes, invoices).

• Rental-related data: type of activity, promotional information, rental options.

• Technical data: IP address, functional cookies required for the proper operation of the site.

No sensitive data is collected.

3. Purpose of Processing

Data is used solely to:

• respond to information or rental requests received via the website or by e-mail;

• prepare contracts, quotes, and invoices;

• ensure administrative and accounting follow-up;

• comply with L’Improviste ASBL’s legal obligations (accounting, taxation, safety).

No data is used for commercial purposes without prior consent.

4. Legal Basis for Processing

Data processing is based on:

• the performance of a contract (e.g., venue rental, quotes, invoicing);

• compliance with legal obligations (e.g., VAT, accounting);

• explicit consent when information is collected through the contact form.

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5. Data Retention

Data is kept for the period necessary to manage the contractual relationship, extended by the legal accounting retention period (10 years in Belgium).

Messages without any commercial follow-up are deleted no later than 12 months after receipt.

6. Data Sharing

Data is never sold.

It may only be shared with:

• our technical service providers (website host, electronic signature tool, billing system);

• our accounting partners, who are also bound by professional secrecy and GDPR obligations.

All providers are carefully selected for their compliance with Regulation (EU) 2016/679.

7. Data Security

L’Improviste implements technical and organizational measures to protect your data:

• encrypted HTTPS connection,

• secure passwords,

• data hosting within the European Union,

• access limited to authorized persons only.

8. Your Rights

In accordance with the GDPR, you have the following rights:

• Access to your data;

• Correction of inaccurate data;

• Erasure (“right to be forgotten”) where permitted by law;

• Restriction or objection to processing;

• Data portability upon request.

To exercise these rights, please use our contact form.

You will receive a response within a maximum of 30 days.

9. Cookies

This website uses only:

• essential technical cookies required for its operation;

• and, where applicable, anonymized audience measurement cookies (e.g., via Plausible Analytics, without individual tracking).

No advertising or individual tracking cookies are installed.

10. Website Hosting

The website is hosted in Europe by a provider compliant with the GDPR.

Technical logs (server logs) are retained for a maximum of 12 months for security purposes.

11. Contact and Complaints

For any questions regarding the protection of your personal data, please use our contact form.

If you believe your rights have not been respected, you may file a complaint with:

Data Protection Authority (DPA)

Rue de la Presse, 35 – 1000 Brussels

📞 +32 (0)2 274 48 00

🌐 www.autoriteprotectiondonnees.be